FAQ

How Should I Care for My Handmade Gemstone Jewelry?

To maintain the beauty and integrity of your gemstone jewelry, avoid exposure to harsh chemicals and extreme temperatures. Clean your pieces gently with a soft cloth and store them separately to prevent scratches. It is also recommended to soak the jewelry in hot water with half a teaspoon of salt for an hour, in order to purify the stones, and this is because gems carry and transmit energy.
What Is the Difference Between Various Types of Gemstones?

Gemstones vary in terms of hardness, color, clarity and origin. Each type of gemstone, from sapphires to emeralds, has different characteristics and energetic effects. We provide on our website specific information about the gemstones used in our creations.
Can Gemstone Jewelry Be Repaired If Damaged?

Yes, most gemstone jewelry can be repaired. If your piece from A.Gem needs repair, please contact us to assess the damage and discuss the best course of action to restore its original beauty.
What Is the Return or Exchange Policy for A.Gem Jewelry?

Our return and exchange policy depends on the type of purchase and the condition of the item. Please refer to our policy details on our website or contact us directly for more information on returns or exchanges.
Who is Ayelet Gur?

Ayelet Gur is the founder and creative force behind A.Gem, a brand specializing in handcrafted gemstone jewelry. With a passion for both the beauty of natural gemstones and the art of jewelry making, Ayelet has dedicated herself to creating unique and elegant pieces.
What Inspired Ayelet to Start A.Gem?

Ayelet's inspiration for establishing A.Gem stemmed from the charm, natural beauty and variety of gemstones. She aspired to create a brand that not only presents these stones in jewelry but also celebrates their unique qualities, the stories they tell and bring their healing abilities to everyone.
How Does Ayelet Select the Gemstones for Her Jewelry?

Ayelet carefully selects each gemstone based on its quality, color, and uniqueness. She personally sources stones from reputable suppliers, ensuring that each gem meets her high standards for her handcrafted creations.
What Is Ayelet's Vision for A.Gem?

Ayelet's vision for A.Gem is to create a brand that is synonymous with quality, uniqueness and personal expression through jewelry. She strives to offer creations that are not just accessories, but items full of natural beauty, energy and healing qualities that will bring relief and balm to the wearer.
What materials does A.gem use to create the jewelry?

A.gem uses the highest quality raw materials to create the jewelry. Each item has a full and detailed explanation about the stones/metals/wires in its product description.
How can I determine the correct size for a necklace or bracelet?

For bracelets, measure your wrist and add an appropriate length for comfort. For strings, we offer a size guide to help you find the perfect fit.